Your privacy matters. Covermatt Hardware & Electricals is committed to protecting your personal data.
Information We Collect
We collect personal information that you voluntarily provide when placing orders, creating an account, or contacting us:
• **Personal details**: Name, email address, phone number, delivery address
• **Payment information**: M-Pesa number, card details (processed securely — we do not store card numbers)
• **Order history**: Products purchased, order dates, delivery preferences
• **Device information**: Browser type, IP address, and cookies for analytics
How We Use Your Information
• Process and fulfill your orders
• Send order confirmations, delivery updates, and receipts
• Provide customer support and respond to inquiries
• Improve our website, products, and services
• Send promotional offers (only with your consent)
• Prevent fraud and ensure security
Data Security
• All data transmitted using **256-bit SSL/TLS encryption**
• Payment transactions processed through PCI-DSS compliant processors
• Access restricted to authorized employees only
• Regular security audits and vulnerability assessments
• Passwords are hashed and salted
Your Rights
You have the right to:
• **Access** your personal data via your account
• **Correct** inaccurate information
• **Delete** your account by contacting support
• **Opt-out** of marketing emails via unsubscribe link
• **Request** a copy of your data
Cookies & Tracking
We use cookies to remember your login session and cart, analyze traffic via Google Analytics, and personalize your experience. You can control cookies through your browser settings.
Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.
**Last updated:** February 2026
Contact our Data Protection Officer at privacy@covermatt.co.ke.