Your privacy matters. Covermatt Hardware & Electricals is committed to protecting your personal data. This policy explains what information we collect and how we handle it.
Information We Collect
We collect personal information that you voluntarily provide when placing orders, creating an account, or contacting us. This includes:
• **Personal details**: Name, email address, phone number, delivery address
• **Payment information**: M-Pesa number, card details (processed securely by our payment partners — we do not store card numbers)
• **Order history**: Products purchased, order dates, delivery preferences
• **Device information**: Browser type, IP address, and cookies for website functionality and analytics
How We Use Your Information
We use your personal information to:
• Process and fulfill your orders
• Send order confirmations, delivery updates, and receipts
• Provide customer support and respond to your inquiries
• Improve our website, products, and services
• Send promotional offers and newsletters (only with your consent)
• Prevent fraud and ensure the security of transactions
Data Security
We take the security of your data seriously:
• All data is transmitted using 256-bit SSL/TLS encryption
• Payment transactions are processed through PCI-DSS compliant payment processors
• Access to personal data is restricted to authorized employees only
• We conduct regular security audits and vulnerability assessments
• Account passwords are hashed and salted — even our staff cannot see them
Your Rights
You have the right to:
• **Access** your personal data by logging into your account
• **Correct** inaccurate information by updating your profile
• **Delete** your account and associated data by contacting support
• **Opt-out** of marketing emails at any time via the unsubscribe link
• **Request** a copy of your data in a portable format
Cookies & Tracking
We use cookies to:
• Remember your login session and cart contents
• Analyze website traffic and usage patterns (via Google Analytics)
• Personalize your shopping experience
You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
**Last updated:** February 2026
For questions about this policy, contact our Data Protection Officer at privacy@covermatt.co.ke.