Return Window
30 Days
Refund Processing
3-5 Business Days
Restocking Fee
None
How Returns Work
1
Initiate Return
Contact our support team within 7 days of receiving your order. Provide your order number and reason for return.
2
Get Approval
Our team will review your request and send a return authorization within 24 hours.
3
Ship or Drop Off
Pack the item in original packaging and ship it back or drop it off at our Nairobi branch.
4
Receive Refund
Once we receive and inspect the item, your refund will be processed within 3-5 business days.
Eligible for Return
- Unopened items in original packaging
- Defective or damaged products
- Wrong item received
- Items not matching product description
Not Eligible
- Items opened from sealed packaging (safety gear, PPE)
- Custom-cut materials (pipes, cables, timber)
- Paint that has been mixed or tinted
- Items returned after 30 days
- Products without original packaging